Frequently Asked Question (FAQ)

Many FAQs are answered below by clicking on the question in the list. If you have a question that is a FAQ and would like it listed, please contact the Webmaster. Questions requiring an immediate answer can by addressed by contacting Specialty Management Company (SMC).
  1. How do I become a member of the Longwood Green Homeowners Association?
  2. Where can I get a copy of the Good Neighbor Guide to the Longwood Green Homeowner Rules?
  3. Where can I get a copy of the New Homeowner Packet?
  4. How can I get onto the email distribution list for the Community Newsletter?
  5. Where can I find the community Covenants and By-Laws?
  6. What authority does the HOA have to enforce the community Covenants, what penalties can be assessed and how are violations resolved?
  7. From whom can I obtain an Estoppel Letter?
  8. How can I change the address for my Specialty Management mailings?
  9. Can I make modifications to the exterior of my home or to the landscaping?
  10. What are the most common violations in our community?
  11. Why am I receiving a violation notice for something that apparently wasn't an issue to anyone for years?
  12. What is the process and what are the penalties when Code Enforcement for City of Longwood issues a violation?
  13. How can I report an unkept or unmowed property?
  14. Why does the HOA require homeowners to clean their roofs of debris, algae, moss, etc.?
  15. How do I report a street light issue?
  16. Why are we assessed annual HOA dues and how much are they?
  17. What happens if I choose not to pay my annual HOA dues?
  18. What methods are available to pay annual HOA dues?
  19. How do I report a parking violation?
  20. Why is overnight street parking forbidden?
  21. What is meant by "overnight" parking?
  22. Why do we have No Parking tow zones?
  23. Why do we not allow for every day/night vehicle parking on vacant lots?
  24. May I park my commercial vehicle, trailer, boat, or RV in the community?
  25. Why is dumping/disposal of yard waste on the vacant lots prohibited?
  26. My Waste Pro garbage tote is damaged. How can I get it repaired?
  27. Where should I keep my garbage containers when not set out for collection?
  28. What day of the week is garbage, yard waste and recycle collected and where should I place it for collection?
  29. Why are portable basketball hoops or other structures not allowed next to or on the street?
  30. What should I do if a dead or dying tree on a HOA common area threatens to fall on my property?
  31. Can I cut down trees on my property?
  32. Are there any projects in our community where I can volunteer to help?
  33. How can I contact Board members about an issue?
  34. How can I contact a member of the ARB?
  35. I am trying to comply with ARB requirements to submit a plot plan or site plan with my ARB application. What is the difference between these and how are they different from a survey?
  36. What are the public schools for this area?
  37. What days am I allowed to irrigate by lawn and landscaping?
  38. Are fireworks allowed in our community?
  39. I am concerned about the number of feral cats in our community. What can the HOA do to assist in resolving this problem?
  40. Are there restrictions for having a garage sale in our community?
  41. I am going on vacation and would like the Longwood Police to watch my house so how do I make a request?
  42. I have noisy neighbors or neighbors with noisy pets. All requests asking them to be more mindful of noise levels have failed. What can I do?
  43. I have a neighbors who are chaining their dog in a manner which I believe is cruel or endangers the animal. What can I do?
  44. Does our management company maintain a database of information on our individual properties?
  45. How do I cancel auto-debit or auto-pay with BB&T?
  46. What can be done about the mosquitoes in the community?
  47. Does the HOA provide lawn or exterior maintenance for my property?
  48. What kind of expenses should new homeowners be aware of with regard to maintenance of lawns and landscaping on their property?

Q#1: How do I become a member of the Longwood Green Homeowners Association?
A#1: Every homeowner automatically becomes a member of the association upon closing the sale of a home in the community.

Q#2: Where can I get a copy of the Good Neighbor Guide to the Longwood Green Homeowner Rules?





Q#7: From whom can I obtain an Estoppel Letter?

Q#8: How can I change the address for my Specialty Management mailings?
A#8: By default, Specialty Management mailings are sent to the official homeowner's address as recorded with the Seminole County Property Appraiser. To change your mailing address with Seminole County fill out and send your address change request using the form found by clicking HERE. If you want your Specialty Management mailings to go to a different address other than specified in the County record please send a notarized letter to Specialty Management with the request. The request can only be made by the homeowner on record with Seminole County. This process is in place to protect homeowners, the HOA, and Specialty Management.

Q#9: Can I make modifications to the exterior of my home or to the landscaping?

Q#10: What are the most common violations in our community?
A#10: You can read about the most common violations reported by clicking HERE.

Q#11: Why am I receiving a violation notice for something that apparently wasn't an issue to anyone for years?
A#11: Homeowners have long asked the Board to better enforce the deed restrictions. If you receive a 1st notice, please view it as a courteous reminder of our existing restrictions. If you have questions or need an extension please contact Specialty Management. If a homeowner does not correct the violation(s) within the specified time and does not contact the community association manager, the Board may choose to enforce the restriction through Code Enforcement or legal avenues. Any past failure of the Longwood Green HOA to enforce the Covenants, By-Laws and restrictions of this community shall not be construed as consent to any homeowner to remain in violation, however long continuing. Refer to Article IX - Section 9.02 - Enforcement of the HOA Covenants.

Q#12: What is the process and what are the penalties when Code Enforcement for City of Longwood issues a violation?
A#12: When a complaint is filed, Code Enforcement will perform an inspection. A Notice of Violation will be issued for every violation noted at the property. Property owners, in general, will be given a 7 days to comply. Additional notices are not issued beyond the compliance date. If not complied with, the next step involves preparing the case to go before the Special Magistrate. If found guilty, the respondent can be fined up to $250 per day per violation until the violations are corrected. In addition, an administrative fee of up to $350 can be charged to the respondent.

Q#13: How can I report an unkept or unmowed property?
A#13: Unmowed yards and empty lots with grass 10" or taller grass is a City of Longwood code violation. Mowing violations or unkept properties can be reported to Longwood Code Enforcement. Submit an online Code Violation Form or call Longwood Code Enforcement directly at 407-260-3409. At your option, with either the Code Violation Form or a phone call you may choose to file the complaint anonymously.

Q#14: Why does the HOA require homeowners clean to their roofs of debris, algae, moss, etc.?
A#14: Under Article VIII - Section 8.06 Maintenance of Building and Grounds of the HOA Covenants homeowners have the responsibility to maintain the exterior of their homes. This include removing unsightly debris and cleaning algae, moss, mildew, etc. from the roof. Homeowners concerned about damage to the roof as a result of cleaning need to avoid methods employing mechanical or hydraulic pressure to the shingles. Chemical cleaning is the preferred method for removing algae stains, however, homeowners are cautioned to select a contractor who uses appropriate cleaning agents which will not cause damage to shingles. The Asphalt Roofing Manufacturers Association (ASRM) recommends using a chemical solution for removal of dead algae from asphalt roof shingles and they also address discoloration of roof shingles. The 2014 Winter Edition of the community newsletter provides a list of DOs and DON'Ts for roof cleaning and some roof cleaning chemicals homeowners may want to consider. The HOA is not responsible for homeowners who select methods of cleaning that lead to roof damage. For more suggestions and ideas on roof cleaning refer to our Roof Cleaning Ideas page.

Q#15: How do I report a street light issue?
A#15: Street lights that are not operating properly can be reported by contacting Specialty Management, submitting an online Duke Energy Streetlight Repair Form or by calling Duke Energy directly at 800-700-8744. Note the street light pole number AND the nearest street address of the pole.

Q#16: Why are we assessed annual HOA dues and how much are they?

Q#17: What happens if I choose not to pay my annual HOA dues?

Q#18: What methods are available to pay annual HOA dues?

Q#19: How do I report a parking violation?

Q#20: Why is overnight street parking forbidden?
A#20: Overnight street parking is restricted by our Covenants. Our streets are narrow and poorly lit during nighttime hours. Parking on the paved roads during nighttime hours is a potential safety hazard. Please help keep our community safe during nighttime hours by not parking on the paved roads. This restriction is enforced by the HOA Board using the services of Courtesy Towing. The owner of a towed vehicle is responsible for all towing charges. Read more about this topic in the Parking Rules section.


Q#22: Why do we have No Parking tow zones?
A#22: The No Parking tow zones are marked as such to prevent vehicle parking on unpaved HOA owned rights-of-way. These unpaved rights-of-way are typically irrigated grassy areas that are maintained by the HOA. Parking is forbidden on these areas as vehicle parking damages the irrigation pop-ups heads, kills the grass and blocks our maintenance crew from mowing these areas. This restriction is enforced by the HOA Board using the services of Courtesy Towing. The owner of a towed vehicle is responsible for all towing charges. Read more about this topic in the Parking Rules section.

Q#23: Why do we not allow for every day/night vehicle parking on vacant lots?
A#23: It is a violation of our Covenants to park on unpaved areas of ALL lots within our community. Parking on the roadway shoulder kills the grass and prevents our lawn service from mowing these areas.  Vacant lots are privately owned. From time-to-time we understand it is convenient to use this area to handle temporary overflow parking problems. However, please use good judgement and do not use this area for every day/night parking.

Q#24: May I park my commercial vehicle, trailer, boat, or RV in the community?
A#24: Only if you park inside the garage, out of view from the street at all times, day or night.

Q#25: Why is dumping/disposal of yard waste on the vacant lots prohibited?
A#25: Vacant lots are privately owned. Yard waste dumping can impede the tractor mowing service. Please bag or bundle your yard waste and place it curbside by 6AM on Wednesday. You may also use your garbage tote for yard waste if it does not contain household garbage. The garbage service billed on your monthly Longwood utility bill pays for yard waste removal at no extra charge. Dumping on the vacant lots is a HOA Covenant and City of Longwood ordinance violation.

Q#26: My Waste Pro garbage tote is damaged. How can I get it repaired?
A#26: Call Waste Pro at 407-774-0800 to schedule a repair.

Q#27: Where should I keep my garbage containers when not set out for collection?

City Code, Chapter 70 Sec. 70-48 (f) - Placement of containers:
  • Containers shall not be placed at curbside more than 12 hours prior to collection.
  • Containers shall be removed within 12 hours after collection.
  • Containers must be placed behind the front line of the house any days not designated for collection.
Waste Pro Collection Days - For most holidays there is no collection. For more details refer to the Community Calendar:
A#29: The HOA Covenants restrict the use of rights-of-way owned by the community. HOA owned rights-of-way are platted and recorded with the Seminole County Clerk of Courts. These rights-of-way are only partially paved. In general, the rights-of-way are 50 feet wide but only paved 20 feet. This means the rights-of-way extend approximately 15 feet from the edge of the pavement towards homeowner lots. Basketball hoops and other structures are not allowed within the rights-of-way. This is a safety issue that impacts the cost of liability insurance premiums paid by the HOA. In addition, City of Longwood Ordinances prohibit the structures in the rights-of-way. Refer to Ordinance: Sec. 78-1. - Private use of streets and other public rights-of-way prohibited.

Q#30: What should I do if a dead or dying tree on a HOA common area threatens to fall on my property?
A#30: If a tree on a HOA common area is dead/dying and threatens to fall on your property, contact Specialty Management. The HOA does not respond to requests to cut down trees in the greenbelt or common areas that do not threaten homeowner property. Homeowners may remove fallen trees on HOA common areas but shall not cut down trees. Refer to Article VIII - Section 8.15 Trees.

Q#31: Can I cut down trees on my property?
A#31: ARB approval is required to remove trees greater than 6” in diameter (at the base) unless the tree is within 10 feet of your home. Submit an ARB application to the HOA prior to cutting down a tree on your lot. Refer to Article VIII - Section 8.15 Trees.

Q#32: Are there any projects in our community where I can volunteer to help?
A#32: Yes, click HERE to see where we could use some help.

Q#33: How can I contact Board members about an issue?

Q#34: How can I contact a member of the ARB?


Q#36: What are the public schools for this area?

Q#38: Are fireworks allowed in our community?
A#38: There are strict statewide limitations place upon the use of fireworks. In general, any firework that explodes or is propelled is illegal in the State of Florida regardless of if you purchased the product from a vendor in Florida. There are other restrictions on use of fireworks, read about these limitations by clicking HERE.

Q#39: I am concerned about the number of feral cats in our community. What can the HOA do to assist in resolving this problem?
A#39: The HOA does not get involved with animal control issues within the community. However, there are measures that can be taken to help minimize the problem. First, do not feed feral cats. If you are aware of a neighbor feeding them then ask your neighbor to please stop feeding feral cats. The City of Longwood has contracted out all animal control issues to Seminole Animal Services. Seminole Animal Services will not trap feral cats but they will provide free loaner traps. Stop by their office and present a driver's license to obtain a cat trap. When you trap a feral cat call Seminole Animal Services. They will remove the animal and provide you with another trap. This process is the safest and most humane way to resolve the issue. Note: The Humane Society of Greater Orlando (Pet Alliance) does not get involved with the trapping or the adoption of feral cats.

Q#40: Are there restrictions for having a garage sale in our community?

Q#41: I am going on vacation and would like the Longwood Police to watch my house so how do I make a request?
A#41: If you will be out of town and would like the Longwood Police Department to provide additional patrol for your residence you can fill out a "House Watch Request". Click HERE for the online form.

Q#42: I have noisy neighbors or neighbors with noisy pets. All requests asking them to be more mindful of noise levels have failed. What can I do?
A#42: The City of Longwood has Ordinances which address the issue of noise emanating from pets, persons, machinery or other source of noise:

City Code, Chapter 14 Sec. 14-4 - Public nuisance animals: It is unlawful for a person to permit animals to become a public nuisance. An animal shall be declared a public nuisance animal if such animal: (6) Barks, chirps, howls, meows, or makes other such prolonged and disturbing noises which interfere with the peace and quietude of the neighboring property when such noises continue for periods longer than 15 minutes.

City Code, Chapter 38 Sec. 38-61 - Loud and unnecessary noise prohibited: It shall be unlawful for any person to make, continue or cause to be made or continued any loud, unnecessary or disturbing noise which either annoys, disturbs, injures or endangers the comfort, repose, health, peace or safety of others within the corporate limits of the city.

City Code, Chapter 38 Sec. 38-62 - Illustrative enumeration: (3) Yelling, shouting, etc. Yelling, shouting, hooting, whistling or singing on the public streets, particularly between the hours of 10:00 p.m. and 7:00 a.m. or at any time or place so as to annoy or disturb the quiet, comfort or repose of persons in any office, dwelling, hotel or other type of residence or of any persons in the vicinity.

The Longwood Police and/or Longwood Code Enforcement may be utilized when neighbors do not adhere to the noise ordinances. Enforcement of the ordinances goes beyond the 10PM through 7AM window as highlighted above in Section 38-62 of the ordinance. Call the non-emergency number for the Longwood Police at 407-339-1297 or call Longwood Code Enforcement at 407-260-3409.

The Oaks of Longwood Green is a zero lot line neighborhood and it is very important for all homeowners to be aware of noise levels at all times of the day/evening. Keep in mind that some of your neighbors work on the weekends and must be up early in the morning. However, please be reasonable and use good judgment in Holiday or "occasional" situations such as gatherings/parties. Please help keep our community a charming and peaceful community by observing the local noise regulations.

Q#43: I have a neighbors who are chaining their dog in a manner which I believe is cruel or endangers the animal. What can I do?
A#43: There are many circumstances which make it a County or State violation to tether a dog in a manner that is cruel or endangers the well-being of the animal. However, there are circumstances where it is appropriate and legal to tether a dog. Homeowners should contact Seminole Animal Services or the Humane Society of Greater Orlando (Pet Alliance) to report incidents of pet cruelty/endangerment as this is not an function of the HOA.

Q#44: Does our management company maintain a database of information on our individual properties?
A#44: Specialty Management does maintain a database of limited information on homeowner properties. Account history such as enforcement or maintenance letters and ARB activity is available for your review on their website. The Specialty Management website for our community is located HERE. As this information is private, you will need to request a login ID on their website to access your property's information.
Q#45: How do I cancel auto-pay of my HOA dues with BB&T?
A#45: If you had previously set up auto-pay through BB&T, which is the HOA's bank, you can contact them at 888-722-6669. This is the branch in South Florida which specifically handles HOA accounts.

Q#46: What can be done about the mosquitoes in the community?
A#46: Seminole County government has a mosquito control program which includes treatment for mosquitoes in the community via scheduled evening spraying and distribution of mosquito larvicide in the wetlands within the community. If you notice excessive mosquito activity call Seminole County Mosquito Control at 407-665-5542 to schedule treatment in the community. To read more about how you can help protect yourself from mosquitoes and minimize mosquito breeding read about the Seminole County Mosquito Control program by clicking HERE or visit the Seminole County Mosquito Control website by clicking HERE. You can file an online mosquito service request through SEMINOLE 311.

Q#47: Does the HOA provide lawn or exterior maintenance for my property?
A#47: All homes in the Association are single family homes which requires the homeowner to provide for all maintenance of the property, both interior and exterior of the home. Homeowner responsibility encompasses all repairs to the exterior to including painting, roofing, fencing, etc. In addition to basic weekly lawn mowing the homeowner is responsible for all landscaping maintenance which includes proper watering, weeding, mulch and application of fertilizer, pesticide, fungicide, etc.

Q#48: What kind of expenses should new homeowners be aware of with regard to maintenance of lawns and landscaping on their property?
A#48: All homes in the Association are single family homes which require the homeowner to maintain their lawn and landscaping. It is important to properly irrigate the lawn and landscaping; water usage is a part of the homeowners water bill from the City of Longwood. Lawns must be mowed weekly; homeowners may choose to mow the lawn themselves or utilize an outside contractor. An outside contractor typically charges $30 to $45 per visit therefore the monthly expense is approximately $120 to $180 per month depending on lot size. Proper fertilization, pest and fungus control is an important aspect of lawn maintenance in the community. Homeowners may choose to provide lawn care themselves or utilize an outside contractor. Lawn care typically requires application of appropriate products every 6 weeks and lawn care services typically charge $45 to $60 per visit. Whether the homeowner decides to perform lawn and landscaping maintenance themselves or chooses to hire an outside service, it is vitally important that every homeowner maintain their landscaping. This is the #1 violation in the community and the HOA aggressively enforces exterior maintenance requirements to include the lawn and landscaping.

Q#49: Does the HOA provide insurance for the exterior of my property?
A#49: The HOA does not provide insurance of any kind for the house, the lot or any structures or possessions on the property owner's lot.  All homes in the Association are single family homes which requires the homeowner to provide for insurance of their property to include the structures and possessions. In addition, it is the responsibility of the homeowner to provide for liability insurance for the entire property which includes the extent of the property's lot boundaries.

Q#50: Is there dangerous wildlife in the community we need to be aware of?
A#50: The HOA owns approximately 9.5 acres of green space.  A significant portion of the green space is wetlands with a creek running through it. The wetlands are infested with Water Moccasin (Cottonmouth) snakes. The HOA has been alerted by several concerned homeowners that their neighbors are allowing children to play in and around the water's edge near the Citrus Tree Lane bridge. Do NOT allow your children to play in this and other areas near the water. The creek running under the bridge is a super-highway for Water Moccasin travel. Water Moccasins can be found anywhere in our wetlands, in the creek or other overflow areas. It has been documented time and time again by a number of homeowners very large Water Moccasins 5 feet or longer traveling the water ways as well as venturing onto homeowner properties in excess 50 yards from the water. The HOA will not be responsible for injury or death resulting from snake bites on HOA common area. You have been warned!

On rare occasion, black bears have been know to roam around the community seeking food. Do not feed the bears, make sure all garbage is enclosed in your Waste Pro bin and the bins are stored in your garage on non-collection days. In addition, do not leave pet foods outside which includes feeding of feral cats. On rare occasion, coyotes are in the community. The same feeding/food rules apply to coyotes. In addition, pet owners should understand the risk of leaving their pets outside unattended. It has been reported that alligators have been spotted in the wetlands, mostly on the western wetlands of the community. This is not a comprehensive list of all dangerous wildlife in the community; the homeowner should research the dangers that other wildlife may pose for homeowners in Central Florida.